Refund policy

We want you to be happy with the result — and you shouldn’t have to pay before you’ve seen it. That’s why every photo gets a free watermarked preview first.

If you paid and are not satisfied, you have 7 days from the date of purchase to request a full refund. Just email support@idphoto.studio with your order ID or request ID — both appear in your checkout confirmation and in the address bar of your photo page — or simply reply from your receipt email. No forms, no interrogation.

Refunds are issued in full, through our payment partner Creem, to the original payment method. Card statements usually show the credit within 3–5 business days, depending on your bank.

If you are in the EU, you also keep the statutory consumer rights you already have; this policy adds to them, it doesn’t replace them.

One thing we never do: charge you again next month. There is no subscription to cancel.